It is possible to use e-mail, web form or phone for the communication. If the telephone line is busy and we are not answering, please be patient and try to call later. 

If you come with a medical problem, illness or injury and it does not matter whether or not you have a referral from another physician, your consultation and treatment is covered by the czech health insurance company you are insured at.

Hospitalization is not covered by the health insurance company and you have to pay for it. 

If you are to be hospitalised on any weekday, report at the outpatient office of that department of surgery. If the outpatient office is closed or it's the weekend, report directly to the reception office on the ground floor of the sanatorium.

Unfortunately, it is not possible to schedule surgery without being seen by one of our doctors. You can use our counselling centre for an basic consultation about your health or aesthetic problem, but you will have to undergo a clinical examination before the actual procedure. During this examination, the doctor can suggest and mainly explain the specific procedure which is most suitable in your case.

We recommend that you bring personal and hygiene items with you. If you forget something, we can lend it to you.

Yes. All payments for procedures or for hospitalisation can also be made by credit card. We recommend checking your limit in case of larger amounts. 

Unfortunately, payment in instalments is not possible at our centre.

Parking is possible in the area of the Sanus Sanatorium in Hradec Králové for a small fee, or in the adjacent parking lots after paying at the relevant parking meters.

If necessary, call our outpatient office or the ward outside the outpatient office hours (applies to Sanus HK). If you are not able to contact your attending doctor directly, there is always another doctor available who can help you.